Cancellation, date changes, and refund eligibility.
This page is provided for transparency while details are confirmed. It does not replace a signed rental agreement or final terms agreed at booking confirmation.
This policy is provided for transparency while operational and legal details are being confirmed. It does not replace a signed rental agreement or final terms agreed at booking confirmation.
Sections marked for operational or legal review will be updated before this policy is published as final customer terms.
Cancellation terms depend on how far in advance you cancel and whether a deposit or prepayment applies.
Specific deadlines and refund percentages require operational confirmation.
If we cannot fulfil a confirmed booking due to availability or safety concerns, we will offer alternatives or discuss refunds as appropriate.
Date changes are handled case-by-case depending on availability.
Late arrival may reduce your rental period unless an extension is agreed in advance.
No-show handling and any applicable charges require operational confirmation.
Weather-related cancellations are assessed individually. Safety considerations take priority.
Refund eligibility depends on cancellation timing, payment method, and any non-refundable costs incurred.
Payment-provider fees may apply.
Long-term and monthly rentals may have separate cancellation terms agreed at booking.
Group booking cancellations may have separate terms agreed in advance.
Sections marked for operational or legal review will be updated before this policy is published as final customer terms.
Submit a request and we will confirm availability.
