How Krabi Moto Rentals collects, uses, stores, and protects personal information when you use our website, contact us, or rent a motorbike or scooter.
This page is provided for transparency while details are confirmed. It does not replace a signed rental agreement or final terms agreed at booking confirmation.
Krabi Moto Rentals (“we”, “us”, “our”) operates a short-term motorbike and scooter rental business in Krabi Province, Thailand. We also provide related services such as hotel and villa delivery, accessories, insurance guidance, and customer support before, during, and after your rental.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website at krabimotorentals.com (the “Website”), submit a booking or contact request, communicate with us by phone, email, or messaging apps, or rent a vehicle from us in person.
We take privacy seriously — especially identity documents and contact details submitted for rental verification. This policy is written to reflect common practices in the short-term vehicle rental industry and applicable privacy frameworks, including the Thai Personal Data Protection Act (PDPA) and, where relevant, the EU/UK General Data Protection Regulation (GDPR).
This policy does not replace your signed rental agreement, insurance documents, or other terms agreed at booking confirmation. It should be read together with our Cookie Policy, Rental Terms, and other operational policies linked from our Policies page.
This policy is provided for transparency while certain operational and legal details are finalised. Sections marked for legal or operational review may be updated before this policy is published as final customer terms.
This policy applies to visitors to our Website, people who submit booking or contact enquiries, confirmed renters and their authorised passengers or co-riders where relevant, people who communicate with us through WhatsApp, LINE, Instagram, Facebook Messenger, email, or telephone, and people whose information we receive from review platforms or service partners in connection with our business.
If you provide information about another person — for example, a travel companion, emergency contact, or hotel reception contact — you confirm that you have authority to share that information and that the other person has been informed where required by law.
The data controller responsible for personal information described in this policy is Krabi Moto Rentals, trading as Krabi Moto Rentals, with office address at 187 Moo 6, Soi 2/1 Klong Si Khao, Ao Nang, Mueang Krabi, Krabi 81180, Thailand.
For privacy-related questions, data subject requests, or complaints, contact us using the details on our Contact page: info@krabimotorentals.com, telephone/WhatsApp +66 82 427 4094, or the office address above.
If we appoint a formal Data Protection Officer (DPO) or privacy contact, those details will be published on this page.
The personal information we collect depends on how you interact with us. In a short-term motorbike rental business, this typically includes the following categories.
**Identity and verification information:** full name; date of birth or age confirmation where required; nationality; passport or government-issued identification details; photographs or copies of passport photo page, visa or entry stamp where applicable; driving licence details and photographs or copies; and any other documents required to verify eligibility to rent under Thai law and our rental terms.
**Contact information:** email address; mobile phone number; WhatsApp number; preferred contact method; messaging app identifiers; and emergency contact details where collected.
**Booking and rental information:** selected motorcycle or scooter model and category; rental dates, times, and duration; pickup and return method; delivery or collection location; hotel, villa, guesthouse, or accommodation name and address; room number or meeting point; flight number or arrival details where relevant; passenger count; experience level; accessories or insurance options; deposit and payment arrangements; rental contract references; handover and return inspection notes; mileage or fuel readings; and status of your booking or rental.
**Payment and financial information:** cash deposit amounts paid and returned; payment method used; billing or receipt details; records of additional charges, extensions, late returns, damage assessments, traffic fines, or insurance-related costs where applicable. We do not routinely store full payment card numbers on our own systems where payment is made in cash or through a third-party processor.
**Communications and support records:** messages you send through our Website forms, email, phone calls, WhatsApp, LINE, Instagram, Facebook Messenger, or in person; notes taken by our team to respond to your enquiry; complaints, feedback, and review responses; and records needed to provide roadside support, breakdown assistance, or accident follow-up.
**Insurance, accident, and incident information:** where an accident, theft, damage, or insurance claim occurs, we may collect police report numbers, photographs of damage, witness details, medical information only where necessary for emergency response or insurance processing, and correspondence with insurers or authorities.
**Website and device information:** IP address; browser type and version; device type and operating system; pages viewed and links clicked; referring website or campaign source; approximate location derived from IP address; date and time of access; cookie identifiers; and similar technical data collected through cookies, pixels, and analytics tools when you use our Website.
**Photographs and video:** we may take photographs or short video at handover or return to document vehicle condition, accessories supplied, licence verification, or agreed damage. CCTV or security camera footage may exist at our office or workshop premises where signage is displayed.
**Reviews and public feedback:** if you leave a review on Google, TripAdvisor, TrustAdvisor, Facebook, or another platform, we may display excerpts on our Website in accordance with that platform’s terms and your consent to public posting. We do not republish private messages as reviews without permission.
We collect information directly from you when you complete a booking request, contact form, email, message, phone call, or in-person rental handover.
We may collect information automatically when you browse our Website through cookies, server logs, and analytics tools — subject to your cookie preferences where consent is required.
We may receive limited information from third parties such as hotels or concierges when you ask them to coordinate delivery, payment processors if card payments are enabled in future, insurers in connection with claims, review platforms where you have posted publicly, and authorities where we are legally required to cooperate.
If you start a booking on our Website, draft details may be stored locally in your browser so you can continue later. See our Cookie Policy for details.
We process personal information only where we have a lawful basis under applicable privacy law. Depending on your location and the type of data involved, these bases may include:
**Contractual necessity:** to respond to your enquiry, confirm availability, prepare and perform a rental agreement, deliver and collect vehicles, process deposits and returns, and provide support during your rental.
**Legal obligation:** to comply with Thai traffic, transport, tax, accounting, anti-fraud, or law-enforcement requirements; respond to lawful requests from courts, police, or regulators; and retain records where required by law.
**Legitimate interests:** to operate and secure our business, prevent misuse or fraud, manage disputes, improve our Website and services, measure marketing effectiveness, and protect our legal rights — balanced against your privacy rights.
**Consent:** for optional analytics or marketing cookies, promotional messages where not otherwise permitted, and certain uses of photographs or testimonials. You may withdraw consent at any time without affecting processing already carried out.
Where we rely on consent, we will ask clearly and separately from mandatory rental steps. Where we rely on legitimate interests, you may object in certain circumstances as described below.
We use personal information for purposes connected to short-term vehicle rental and our Website, including:
**Providing rental services:** verifying identity and licence eligibility; confirming bookings; preparing rental agreements; delivering and collecting motorcycles and scooters; recording handover and return condition; managing deposits, extensions, and returns.
**Customer communication:** answering enquiries; sending booking confirmations, reminders, delivery updates, and return instructions; responding to breakdowns, accidents, or complaints; and following up on unresolved traffic fines or damage matters after rental.
**Safety and compliance:** checking prohibited use; reporting incidents to insurers or authorities where required; cooperating with police investigations; and enforcing our rental terms.
**Website operation and improvement:** maintaining site security; diagnosing technical errors; understanding how visitors use our pages; and improving content, booking flow, and mobile usability when analytics consent is given.
**Marketing and reputation:** where permitted by law and your preferences, measuring advertising performance, responding to public reviews, and publishing anonymised or consented testimonials. We do not sell your personal information to data brokers.
**Business administration:** accounting, record-keeping, staff training, internal audits, and defending or pursuing legal claims.
To rent a motorbike or scooter legally and responsibly, we may request passport or government identification and a valid driving licence or internationally recognised equivalent, depending on vehicle category and applicable regulations.
We do not take your passport as rental security or deposit. Identity documents are collected for verification, contract performance, and legal compliance — not as collateral.
Copies or photographs of documents may be stored securely in our operational systems, paper files, or encrypted cloud storage used by our team. Access is limited to staff who need the information to perform rentals, accounting, insurance follow-up, or legal compliance.
You should only send identity documents through channels you trust. If we request documents by WhatsApp or email, we will do so for operational convenience; those platforms have their own privacy policies and security features.
Many customers contact us through WhatsApp, LINE, Instagram, Facebook Messenger, or similar services. Messages sent through those platforms are processed according to this policy and the platform provider’s own terms and privacy policy.
We use messaging apps to respond to enquiries, confirm bookings, coordinate delivery, send return reminders, and provide support. Message content, metadata, phone numbers, and profile names may be stored in our business messaging accounts and operational records.
Do not send sensitive information unnecessarily. If a platform is not suitable for document transfer, we will suggest an alternative.
Krabi Moto Rentals is based in Thailand. If you access our Website or contact us from outside Thailand, your information may be processed in Thailand and in other countries where our service providers operate.
Some providers — such as Google, Meta, Microsoft, or messaging platform operators — may process data in the United States or other jurisdictions. Where required by applicable law, we rely on appropriate safeguards such as standard contractual clauses, provider certifications, or your consent.
If you are located in the European Economic Area, United Kingdom, or another region with data transfer restrictions, contact us for more information about safeguards relevant to your request.
We retain personal information only for as long as necessary for the purposes described in this policy, unless a longer period is required or permitted by law.
**Booking enquiries not converted to rentals:** typically up to 12 months, unless you ask us to delete sooner or we need the record for dispute resolution.
**Active and completed rentals:** rental contracts, identity verification records, handover photos, deposit records, and communication history are typically retained for up to 12 months after the rental ends to handle traffic fines, damage claims, insurance follow-up, accounting, and legal claims. Longer retention may apply where a matter remains unresolved.
**Accounting and tax records:** retained for the period required by Thai law, which may exceed the rental follow-up period.
**Website analytics:** retained according to the settings in our analytics tools and your cookie choices.
**Cookie consent records:** stored in your browser for up to 12 months or until you change your preferences.
**Security logs:** server and application logs are retained for a limited period for security and troubleshooting, then deleted or anonymised.
When retention expires, we securely delete, anonymise, or archive information unless further retention is legally required.
We implement reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Measures may include access controls for staff, password-protected systems, secure HTTPS transmission on our Website, limited access to identity documents, and physical security at our office.
No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. Please use strong device security and avoid sharing one-time passwords or full document packages unnecessarily.
Depending on your location and applicable law — including the Thai PDPA and, where relevant, GDPR — you may have some or all of the following rights:
**Access:** request confirmation of whether we hold your personal information and receive a copy.
**Rectification:** request correction of inaccurate or incomplete information.
**Erasure:** request deletion of information where we no longer need it and no legal obligation requires retention.
**Restriction:** request that we limit processing in certain circumstances.
**Objection:** object to processing based on legitimate interests, including direct marketing where applicable.
**Data portability:** receive information you provided in a structured, commonly used, machine-readable format where technically feasible.
**Withdraw consent:** where processing is based on consent, withdraw it at any time.
**Complaint:** lodge a complaint with a supervisory authority. In Thailand, this may include the Personal Data Protection Committee (PDPC). EU/UK residents may contact their local data protection authority.
To exercise these rights, contact us using the details in the Contact section. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.
We do not rely on bulk unsolicited email marketing as a core part of our business. Most communication relates to your enquiry or active rental.
If we send promotional messages in future — for example about seasonal offers or new models — we will do so only where permitted by law and, where required, with your consent. You may opt out at any time by replying to the message or contacting us.
Public reviews you post on third-party platforms are governed by those platforms’ policies. We may thank you publicly or share a review excerpt on our Website where allowed.
We do not use fully automated decision-making that produces legal or similarly significant effects without human involvement.
Our booking form and Website may use basic validation — for example, checking required fields or date order — but rental confirmation, licence acceptance, and deposit decisions are made by our team.
Our rental services are intended for adults who meet minimum age and licence requirements. We do not knowingly collect personal information from children under 16 through our Website for marketing purposes.
If a parent or guardian believes a child has provided personal information to us without appropriate authority, please contact us and we will take reasonable steps to delete it where required.
Our Website may link to Google Maps, review platforms, social media pages, insurance information, and other external sites. This policy does not apply to those third-party services.
When you leave our Website or communicate through a third-party app, that provider’s privacy policy and terms apply. We encourage you to read them before submitting information.
We may update this Privacy Policy from time to time to reflect changes in our services, Website, legal requirements, or operational practices.
When we make material changes, we will update the version and last reviewed date shown on this page and, where appropriate, provide a notice on our Website or ask for renewed consent for cookie or marketing changes.
The current version is shown at the top of this page. Continued use of the Website after an update may constitute acknowledgement where permitted by law.
For privacy questions, data subject requests, or complaints, contact Krabi Moto Rentals:
Email: info@krabimotorentals.com
Telephone / WhatsApp: +66 82 427 4094
Office address: 187 Moo 6, Soi 2/1 Klong Si Khao, Ao Nang, Mueang Krabi, Krabi 81180, Thailand
You may also use the contact options on our Contact page. Please include enough information for us to identify your enquiry or rental record while avoiding unnecessary sensitive data in unsecured channels.
Sections marked for operational or legal review will be updated before this policy is published as final customer terms.
Submit a request and we will confirm availability.
