Reporting breakdowns and roadside assistance.
This page is provided for transparency while details are confirmed. It does not replace a signed rental agreement or final terms agreed at booking confirmation.
This policy is provided for transparency while operational and legal details are being confirmed. It does not replace a signed rental agreement or final terms agreed at booking confirmation.
Sections marked for operational or legal review will be updated before this policy is published as final customer terms.
Contact Krabi Moto Rentals by phone or WhatsApp with your location, rental details, and a description of the issue.
Your name, motorcycle model, approximate location, and whether the motorcycle is in a safe position.
Move to the roadside shoulder or a safe area where possible. Use hazard awareness and reflective clothing at night.
Support is available during business hours. Response times depend on location and circumstances.
Immediate universal recovery is not guaranteed, especially in remote areas.
Support covers mechanical breakdowns and agreed roadside scenarios. Misuse, fuel errors, or lost keys may incur charges.
Replacement depends on availability and rental terms. Not guaranteed in all locations.
Incorrect fuel type may require recovery and repair. See the Fuel Policy.
Lost key replacement costs and procedures require operational confirmation.
Sections marked for operational or legal review will be updated before this policy is published as final customer terms.
Submit a request and we will confirm availability.
